Having an issue with a difficult person can often be mitigated by communicating effectively. Sometimes, even when we don't mean to, we say things in a way that aggravates or escalates situations with difficult people. Although, especially in business or in a professional setting, we shouldn't have to go the extra step of ensuring things are said in a manner that is to someone else's liking, it's important to remember that we can’t really operate a business without effective communication and collaboration. Therefore, it is in our best interest to try and maintain peace as much as possible, within reason.
Active listening is also key to managing difficult interactions. It involves fully concentrating on what the other person is saying, without interrupting or preparing your response while they speak. This can be a little difficult for entrepreneurs especially since we tend to sometimes believe no one knows how to run our own business better than we do, but it is very important for building a collaborative and respectful environment. Active listening even when you don’t agree, shows respect and helps you understand their perspective, making them feel heard and comfortable communicating with you.
Assertiveness, on the other hand, means expressing your thoughts and feelings honestly and respectfully. It's about standing up for yourself without being aggressive. For example, if a business partner is monopolising a meeting, assertively say, "I appreciate your points, but I'd like to share my perspective as well" or you could say “let’s also hear what others have to say”.
Using "I" statements can also help. Instead of saying, "You're always interrupting me," try, "I feel frustrated when I'm interrupted because it disrupts my train of thought." This approach reduces defensiveness and promotes more productive dialogue.
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